Return and Refund Policy
We recommend you read our "Return and Refund Policy" prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Customer Service.
- You may return your order (or items) if you received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods). And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
- The product must not have been used or installed.
- Returns must be done within ten (10) working days starting from the day the goods are delivered to you.
- Under what conditions is/are the product non-returnable:
- We regret to inform that any cancellations due to a change of mind will not be accepted. If the item delivered is the correct item ordered and is not defective, it will not be considered for a refund.
- We reserve the right to reject any cancellation, refund deemed unfit or unreasonable.
- Customised / made-to-order goods, special order items, assembled furniture cannot be refunded or exchanged.
- Display unit, auction items and clearance goods are strictly non-refundable. You are required to make a complete inspection to assess the item before purchasing. These items are sold on "as is, where is" basis.
- Items that have been purchased for more than 10 days.
- The item was purchased for someone else who simply does not want it.
- The item has no defects. You've changed you're mind because of wrong selection, colour, size, model or specification, product not meeting expectation; or simply found it cheaper elsewhere.
- Refund process may take up to fourteen (14) working days, subject to processing duration of the bank.